At InteractAI, we strive to provide exceptional products and services to our users. We understand that certain circumstances may require cancellations or refund requests. Below are our policies to ensure a clear and transparent process:
1. Subscription Services
- Refunds for subscription services will only be granted if a cancellation request is made within the first 7 days of the subscription start date.
- No refunds will be provided for partial usage of a subscription beyond this period.
- Cancellations must be initiated through your account dashboard or by contacting our support team at [email protected].
2. Token Purchases
- Due to the decentralized nature of blockchain transactions, token purchases are non-refundable. Please ensure you carefully review all purchase details before proceeding.
3. Service Cancellations
- Users can cancel their subscription or services at any time through their account settings. Upon cancellation, access to premium features will remain active until the end of the current billing cycle. No prorated refunds will be issued.
4. Errors or Unauthorized Transactions
- If you believe there has been an error or unauthorized transaction on your account, please report it to us within 72 hours at [email protected]. We will investigate the issue and determine an appropriate resolution.
5. Promotional Offers and Discounts
- Refunds are not applicable for services purchased under promotional offers, discounts, or free trial periods.
6. Exceptional Circumstances
- We reserve the right to issue refunds under exceptional circumstances, such as technical failures on our platform that significantly hinder service delivery.
7. Third-Party Integrations
- Services purchased through third-party integrations or partners are subject to their refund and cancellation policies.
8. How to Request a Refund
- Refund requests must be submitted via email to [email protected] with the subject line: “Refund Request – [Your Name/Account ID].”
- Include your transaction details, account information, and a brief explanation of the reason for the request.
9. Processing Time
- Approved refunds will be processed within 14 business days to the original payment method.
10. Policy Updates
- InteractAI reserves the right to modify or update this policy at any time. Any changes will be communicated to users through our platform or official communication channels.
For further assistance, please contact our customer support team at [email protected].